Data we delete
After we complete your request, we permanently delete your app account and the associated app data that we are not legally required to keep, including app preferences and marketing preferences.
JonatanMars app
Request deletion of your app account.
You can ask us to permanently delete your JonatanMars app account and the personal data associated with it. Deleting the app account does not end your portfolio management contract or pay out your investments. As an investment firm supervised by the ATVP, we verify each request before deleting the account.
Send the request from the email address associated with your JonatanMars app account.
How to make a request
Send us one email.
We need enough information to identify your account and protect it from an unauthorised deletion request.
01
Use your registered email address
Email info@jonatanmarsinvest.com from the address associated with your JonatanMars account.
02
Include your account details
Provide your full legal name and the phone number associated with the account.
03
Confirm permanent deletion
State clearly that you want us to permanently delete your app account and that you understand you will lose access to the app and its account data.
Your data
What we delete and what we must retain.
Data we may need to retain
Financial-services, anti-money-laundering and other laws may require us to retain certain identity-verification, client, transaction and communication records after the relationship ends. We may also retain data needed to establish, exercise or defend legal claims. We keep records required by anti-money-laundering law (ZPPDFT-2) for at least 10 years. Access is restricted, and we delete them when that period ends.
What happens next
We verify, delete and confirm, usually within one month of receiving your request.
- We confirm receiptWe let you know that your request has reached us.
- We verify your identityIf we need additional confirmation, we contact you through the email address or phone number associated with your account.
- We complete the deletionOnce your identity is confirmed, we end access to the account, complete the deletion process, and notify you when it is finished.
What happens to your investments?
Deleting the app account does not end your portfolio management contract. You can request a withdrawal in the app at any time, including before you delete the account. We sell the investments and transfer the money to your bank account, usually within one week and often sooner. We charge nothing for a withdrawal. If you withdraw your whole portfolio, we charge the pro-rata share of the monthly management fee and any performance fee due. We pay out in cash; we do not transfer securities to another provider. To end the contract, or if you have a question about account deletion, email info@jonatanmarsinvest.com and we will explain the process. To end the contract, you first withdraw all assets we hold for you and then request that the account be closed. By law we must keep your data and transaction records for five more years before we can delete them.